Manage notifications
Catena will notify admins about transactions, approval requests, and agents connecting to the organization. You can choose how you receive these notifications under Settings → My notifications in the console.
Only admins receive these organization notifications. Your preferences apply to you in the current organization and do not change anyone else's settings.
Notification categories
Email is on by default, and Slack is off. You can choose a channel for each of the following categories:
| Category | Covers | Slack | |
|---|---|---|---|
| Transactions | Deposits, payments sent, transfers, and payments that did not go through. | Always on. | Optional. |
| Approvals | Requests that need an admin to review them. | Can be turned off. | Optional. |
| Agents | An agent connecting to your organization. | Can be turned off. | Optional. |
Transaction email receipts are required for compliance and cannot be turned off. Other emails, including welcome messages, verification results, organization status notices, and team membership updates, are sent separately and are not controlled by these three categories.
Catena will send email to the address shown under My notifications, which is your Catena account email. Each admin can turn off their own approval and agent emails or keep email on alongside Slack.
Connect Slack
Catena will deliver Slack notifications as direct messages. An admin connects the Slack workspace once, then each person links their own Slack account and chooses which categories to receive.
To set up Slack, open Settings → My notifications and follow these steps:
- An admin chooses Connect Slack and authorizes Catena in the workspace. If Slack requires approval from a workspace admin, connect again after they approve the app.
- Each person chooses Link your Slack account and signs in to the connected workspace. If you installed the app and see Confirm your Slack account, confirm that the displayed account is yours.
- Turn on Slack for the categories you want to receive. Connecting the workspace alone does not turn on Slack notifications.
Linking a Slack account does not change who receives notifications. Only admins will receive the organization notifications listed above.
Sandbox
The sandbox sends notifications by email only. Slack notifications are not available there.